The competitive global financial services industry is experiencing a profoundly changing operating environment with new competitors and technologies continually being introduced.
Globally, if financial institutions are to secure a sustainable future, they will need to transform their business models in ways more radical than many have contemplated to date.
A key consideration is the shift in consumer behavior over the past few years – none more significant than the rise of the digital consumer, and the need to leverage this shift for long-term business benefit and customer satisfaction and loyalty.