From holding scoping workshops right through to deployment, our local services and support teams work closely with you to ensure Taguchi® is implemented as specified and on time.
All our friendly support staff are located here in Australia. This allows for better client contact, rapid deployment and faster response times. And we never refer you to third parties or overseas experts for any platform related queries.
Whether it’s your first time using Taguchi® or you want a refresher, our training team will ensure you’re up to speed. Our intensive sessions (manuals provided) can be held at your office or at ours in Melbourne and Sydney. And if your developers want to be involved, we offer technical sessions with our senior developers.
Our road mapping sessions are designed to maximise the ROI from your promotional and automation programs. They provide tangible execution ideas that are prioritised in terms of business impact and importance. And they help you develop mature communication programs with a focus on sales growth, acquisition, retention, win back, or re-activation strategies.
The Taguchi® platform enables you to easily take care of your digital marketing in-house. But we understand you don’t always have time to deploy your campaigns. So our dedicated campaign management team can manage the process for you. With our ‘incubation service’ you can initially outsource everything from briefing to deployment. We’ll record everything we do and create comprehensive training documents so next time your staff will have clear guidelines for recreating your campaigns in-house.
Whether it’s custom template enhancements, client-specific reports, or sophisticated integration projects, our local team can work closely with you to deliver what’s required. And thanks to our peer review testing procedures, you can be confident all our work is of the highest standard.